Frequently Asked Questions

Sample orders are accepted to check our quality, but we cannot offer you the wholesale price on the sample order. If you wish to place a sample order, please visit our retail site and place a regular order.

We offer a 2 case minimum purchase. That means you can purchase ANY two cases. They DO NOT have to be the same style.

Our cases come with either 6, 12 or 18 pairs to the case depending on the style. Refer to our wholesale catalogue to tell you how many pairs per case that style comes in.

No. A case of shoes will have either 6, 12 or 18 pairs in the case depending on the style. Within a case of shoes you will get all of the same shoe in the same color with a range of sizes.

Please check out our Size Runs to see the sizes in individual cases. Note that some cases will vary.

We accept Visa, Master Card, American Express, Debit Cards, PayPal, and wire transfers.

The shipping charges are determined by the weight of each case along with the destination postal code. You can view the shipping cost at the checkout page prior to placing your order.

There is a 3-6 week lead time, from receipt of order, on all orders being shipped within the United States and that all orders are pulled, packed and shipped in the order in which they are received.

Shoes are made to order as we do not hold our inventory for wholesale orders.

If you are a US customer, you can track your delivery on the web site of your shipping provider. You will find all the information you need on your order confirmation. Simply enter the pick up number in the appropriate field.Please follow the appropriate link to your shipping provider:UPSFedExUSPSWe are currently unable to offer tracking for regions outside the US but we are working to offer this service soon. In the meantime, please contact customer service. Please excuse the inconvenience.

All returns must be accompanied by a return authorization number. Returns for unwanted merchandise are subject to a 25% restock fee with a $5.00 minimum charge. Samples are not returnable. All returns must be sent prepaid at customer’s expense unless prior agreements have been made. Please contact customer service for a return authorization and return address.All returns and exchanges must be made within 14 days of the receipt date!